About Our CRM

Rhino was developed by Forte Information Solutions with input from real sales people, so essentially it was designed by sales people for sales people. The result is a CRM that’s simple and logical to use.

Sales teams actually enjoy using Rhino in the field to plan and manage their customers and appointments; and management, in turn, enjoy the visibility and insights gained as a result.

Rhino automates the sales process from prospecting through to ongoing account management. It eliminates the need for cumbersome manual and paper based processes which are time consuming and prone to loss of data. Rhino gives sales teams a single repository for customer information, viewable by each customer account.

Journey Planning

Professionalise your sales team!
Arm the face of your business with relevant customer data they can use in the call – contacts, call history, sales data, order history, promotions, rebates and agreements, assets, marketing options, competitor information, product ranging, pricing surveys, photos and more
Create new opportunities
Set up call cycles for effective ongoing account management
Close deals and take orders in the call
Increase staff productivity through effective call planning
Improve client engagement and relationships
Access and present important company documents in the field with the ability to email customers in the call – saving $ on printed materials
Eliminate the need to manually write activity reports at the end of the week/month
Keep sales objectives front of mind, giving every call a purpose
Communicate from the back office with sales staff in the field via pop-up alert Notifications
Integrate data such as customers, products and sales from your existing ERP or use Rhino as a standalone sales tool

Call Card

Rhino is a cloud-based solution with secure data hosting and local ongoing technical support. Rhino is a modular system which we can tailor to your business’ unique requirements.

At Forte, we partner with each of our customers to implement a solution and deliver training in line with your business’ protocols for maximum uptake, acceptance and usability.

Hardware Requirements

Online
Rhino is cloud based so it will work on any device with an internet connection including mobile phones, tablets, laptops and desktops, regardless of the operating system (eg. iOS, Windows, Android). To utilise mapping features within Rhino, it is important to check whether location services are supported by the hardware.

Internal teams such as telesales and customer service can also use Rhino in the office to record their call notes against customers, which can also be viewed by the sales team in the field.

Integration

Rhino has the ability to integrate with your existing systems that you have in place. We can import your data using a scheduled process and/or achieve real time integration via our RESTful API. We provide clear documentation on how to access and utilise the API, but if you do need additional help we are more than happy to work together with your technical personnel to ensure a seamless integration process.

Security

We utilise AWS Cloud services to host our clients’ databases and run our webservers, providing a secure and efficient CRM platform.

Administration & Reporting

All of the information captured by the sales team can be viewed via back office reporting. There are separate areas for viewing reports and maintaining data. User access privileges can be managed by you and all information can be exported into either .csv or .pdf formats. You also have the flexibility to create your own reports using the various tables available in Rhino.

Costs

Rhino is a cost-effective solution for SME and larger businesses alike. Pricing is largely dependent on the data integration requirements and your existing data source. We can work with you to streamline the integration process as much as possible.

Our pricing structure typically consists of a one off setup fee (determined by the complexity of the data requirements), training (day and hourly rates available), and a monthly user licence fee which includes access to local technical support.

Packages can be tailored to meet your business requirements and budget. Contact us today to find out how we can help you.